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Shipping and Returns

Can my order be shipped internationally?

NFI welcomes orders from government agencies, private companies and organizations outside the U.S. To place an international order, call 240-912-1263 between 9AM and 5PM eastern standard time. International shipping rates will apply.


Can I return the items I purchased for a refund?

NFI has a no return, no refund policy. Items that arrive damaged may be exchanged for like items at no additional cost.

What is your TRaining Institute and Workshop refund Policy?

Should the customer cancel a training institute or workshop (in person, webinar, or otherwise), NFI will: refund the 100% of the price if cancelled more than 60 calendar days in advance of the first day of the event; refund 50% of the price if cancelled between 60 and 30 calendar days in advance of the first day of the event; and refund 0% if cancelled less than 30 calendar days in advance of the first day of the event. The customer must make the cancellation in writing (e-mail, fax or mail). This policy does not apply to the sale of any physical products purchased with relation to the training institute, as they cannot be refunded or returned after purchase.

What are your Shipping Policies?

For fastest service, order online. Standard orders are shipped via Fed Ex Ground. Fed Ex cannot deliver to P.O. boxes. Orders from outside the U.S. must be prepaid in U.S. currency drawn against a U.S. bank and must include additional shipping charges. The customer is responsible for all import duties and taxes. For international shipping, or shipping to Alaska, Hawaii, or Puerto Rico, please contact NFI before placing your order to ensure accurate shipping charges. 

 

Purchase Amount  S&H
up to $25.00  $ 5.00
$25.01 to $50.00  $ 7.00
$50.01 to $75.00  $ 8.50
 $75.01 to $100.00  $ 10.50
 $100.00 to $200.00  $ 15.00
 $200.01 to $300.00  $ 25.00
 $300.01 to $400.00  $ 35.00
 $400.01 to $500.00  $ 45.00
 $500.01 to $600.00  $ 55.00
 $600.01 to $700.00  $ 65.00
 $700.01 to $800.00  $ 75.00
 $800.01 to $900.00  $ 85.00
 $900.01 to $1000.00  $ 95.00
 $1000.01 to $1100.00  $ 105.00
 $1100.01 to $1200.00  $ 115.00
 $1200.01 to $1300.00  $ 125.00
 $1300.01 to $1400.00  $ 135.00
 $1400.01 to $1500.00  $ 145.00
 $1500.01 to $1600.00  $ 155.00
 $1600.01 to $1700.00  $ 165.00
 $1700.01 to $1800.00  $ 175.00
 $1800.01 to $1900.00  $ 185.00
 $1900.01 to $2000.00  $ 195.00
 $2000.01 to $2100.00  $ 205.00
 $2100.01 to $2200.00  $ 215.00
 $2200.01 to $2300.00  $ 225.00
 $2300.01 to $2400.00  $ 235.00
 $2400.01 to $2500.00  $ 245.00
For Orders more than $2500, 
please call (301) 948-0599 for shipping costs!



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